What is Eden Fantasys?
"Eden Fantasys is an online shopping store that sells leading brands for smart, sexy, and independent people interested in exploring their sexuality. It is a place where everyone feels safe and at ease: friendly for women, men, and couples. Our achievements have been recognized with multiple industry awards and nominations.
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Will anyone be able to figure out what's in my package?
Absolutely not! The package will arrive in a secure brown box with no outside markings or branding.
Why haven't I received my order yet?
You can always check the status of your order by entering your order ID number and a ZIP code in the Order Status page available on the www.edenfantasys.com homepage.
Do you refund shipping charges?
We refund shipping charges in the following cases: We ship an incorrect product; We ship a broken or defective product; and The carrier damages a product during shipping. If we reship a product in these cases, we do not add another shipping charge.
What information do you collect when placing an order at Eden Fantasys? Why?
We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you online is used solely for use between you (buyer) and edenfantasys.com to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Actual shipping address is collected for shipping purposes and is used between edenfantasys.com and the selected carrier only. Billing information is collected after you place your order for interoffice use only. Your billing information may only be disclosed to the issuing bank for verification purposes.
What will I see on my credit card statement as the purchase description?
We do not specify the type of products you bought. Your credit card statement will say either “Web Merchants” or just "edenfantasys.com."
How do I cancel my order?
To cancel your order please call our 24/7 Customer Service: +1 (770) 604 - 1352. Please note that your order cannot be cancelled once it goes for processing.
What if I have a privacy question?
You may address any privacy related questions, please submit a support ticket.
How do I add products to my order after I get the confirmation email?
We are unable to add any items to existing orders. To cancel your order or remove some items from your order, visit the Order Status page.
How do I sign up as a member?
Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits.
What if my toy or DVD doesn't work?
Please refer to our Return Policy page.
Are these products safe for use?
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.
How do I return a non-working toy or DVD?
Please refer to our Return Policy page.
Can I get a mail catalogue?
We currently do not mail catalogues for we are strictly an online business.
How do I ask for a refund?
Please refer to our Return Policy page.
Are children safe at edenfantasys.com?
The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with edenfantasys.com, purchasing products from edenfantasys.com or providing information to edenfantasys.com, you assure edenfantasys.com that your are over the age of 18 and any information given to edenfantasys.com about a third party is from a third party over the age of 18.
I haven't gotten my refund yet, when should it show up on my bill?
Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days.
Can I get a store credit for something I bought and returned?
Please refer to our Return Policy page.
I don't want to use my credit card online, how can I purchase something?
You can always print out the mail order form available on the shopping cart pages, there you may choose the shipping options available. Checks or money orders can be mailed to: Web Merchants, Inc., 5950 FULTON INDUSTRIAL BLVD., Atlanta, GA 30336-2717.
Can I pay with Paypal?
Yes, select PayPal button on the checkout.
Why didn't I receive a confirmation email?
Some computers do not accept our emails due to the nature of our business. If you want your order ID and more information on your order you may submit a Support Ticket.
How do I get a tracking number for my package?
On the order status page you can get your tracking number and tracking information for your package. If you do not have one, you may submit a Support Ticket. If you have a tracking number and you chose UPS as your carrier you can track your package on the UPS self tracking page at ups.com. If you have a tracking number and chose USPS as your carrier you can track your package on the USPS self tracking page at usps.com.
How do I ship to an address that isn't mine?
When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.
How do I get my product shipped overseas?
Please refer to our Shipping Policy page.
Why haven't I received my order yet?
You can always check the status of your order by entering your order ID number and a ZIP code on the Order Status page available on the www.edenfantasys.com homepage.
Save With Eden Fantasys Free Shipping Offer
Any order over $50 at Eden Fantasys is eligible for free shipping. Do you think that’s a good chance to save more money on delivery? If your purchase hasn’t met the threshold of $50, think of what is useful that can be added to your cart, or you can invite your mates to buy some items together.
Join Eden Fantasys email list
Subscribing an email for its newsletter can bring many benefits to you. When you are a member, you will be the first one who accesses the early deals and sales. You will have chances to receive exclusive coupon codes for the first purchase and for purchases on special occasions.
Shop the super sale products
Eden Fantasys is a rare intimate shop that offers big sales up to 85% off. More luckily, it allows you to add coupon codes to sale-off products at checkout. Therefore, don’t miss a chance a buy your favorite products at the lowest price and choose a qualifying coupon code to reduce the price deeply.
Earn more points to save more
Join the Eden reward program to earn points for every purchase you make. Each order qualifies for the number of points and points can be converted to gift cards to apply for your next order. You can save a maximum of 15% off through this Edenpoints program so don’t miss out on it.
Cool, can you share with other users how much did you save?