What is Tenth and Pine?
It is a brand name of a unique USA-based apparel line selling sustainable gender-neutral garments for young and old.
How do I track my order?
You will receive an email with your order confirmation within 24 hours of your purchase. You will receive another email with your tracking number once your order ships. You will receive updates through email or text as your order makes its way to its destination.
Where do my items ship from?
All items will ship from our warehouse based in Los Angeles, CA.
How long will it take for my order to ship?
All orders are shipped from our warehouse located in Los Angeles, CA. After your order is placed, it will be sent out in 1-3 business days (up to 4-6 days during sales and product launches), unless you choose priority shipping. Nov 25 - Dec 25 shipping may take much longer.
What payment methods can I use?
We accept all Major Credit Cards, Paypal, Apple Pay, Google Pay, and Sezzle.
Do you ship internationally?
We ship worldwide! International shipping rates will be calculated and applied at checkout.
Please note:
Tenth & Pine does not collect duties, taxes, customs, or brokerage fees at the time of purchase. Therefore, international orders ship with these potential additional fees unpaid. Tenth & Pine cannot currently determine what these charges may be. We recommend contacting your local customs office regarding your country's custom policies. Customers may be charged duties, taxes, customs, and/or brokerages fees on their international orders at the time of delivery in the local currency. Customers will be responsible for all duties, taxes, customs and/or brokerage fees. The estimated delivery times for international packages varies depending on the country. If you have any more questions regarding your international shipment, feel free to reach out to us at customerservice@tenthandpine.com.
Do you offer free shipping?
Orders within the US will receive free shipping for orders $100 or more.
What should I do if my package is lost?
Sometimes shipments are delayed by USPS. Please allow up to 2 weeks for delivery on domestic orders and up to 8 weeks for international orders. If you do not receive your package, please email us orders@tenthandpine.com.
What is your return/exchange policy?
You are eligible to exchange or refund products within 21 days of your order date. Please note that the product must be returned in the new, unwashed condition and in original packaging with all original tags. Orders placed during our sales are final and not eligible for return or exchange. Pre-orders are final sales and are not eligible for a refund, return, or exchange. To begin the return/exchange process visit our Return Center: Make a Return. View our return policy: Return Policy.
My item is defective, what should I do?
Please send an email to orders@tenthandpine.com with a picture of the defective item. We would be happy to offer you a replacement for the same item.
Are your inks eco friendly?
Our water-based ink is eco-friendly and certified with Oeko-Tex Standard 100 Class 1 grading certification (the highest grade), approved for infant apparel. Our inks are completely harmless and environmentally friendly. No PVC, no phthalates, no formaldehyde, no organic tin compounds, no AZO dyes, no heavy metals. And Made in the USA!
What is GOTS Organic Cotton?
GOTS is recognized as the world's leading processing standard for textiles made from organic fibers. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well. Only textile products that contain a minimum of 70% organic fibers can become GOTS certified. All chemical inputs such as dyestuffs and auxiliaries used must meet certain environmental and toxicological criteria. The choice of accessories is limited in accordance with ecological aspects as well. A functional wastewater treatment plant is mandatory for any wet-processing unit involved and all processors must comply with minimum social criteria. Our GOTS organic cotton is in its natural color. It is left untreated, unbleached, and never dyed.
Why is it made in the USA?
All of our cotton fabrics are organically grown in the USA, meeting GOTS standards. Our pieces are crafted with the highest care and quality with a commitment to domestic manufacturing and creating jobs in North America. Our manufacturer provides quality jobs that help the economy, local communities and keeps valuable skills living in the workforce. Strict GOTS regulations for manufacturers protect the environment as well as protects against dangerous workplace conditions, and child labor.
How can I tell if another retailer is selling an authentic Tent & Pine piece?
Our pieces now have sewn-in tags labeled Tenth & Pine. You can also find our logo printed on the back of our bodysuits and tees.
Do you offer Tenth & Pine wholesale?
Please email wholesale@tenthandpine.com to inquire about setting up a wholesale account.
Do you collaborate with bloggers?
We have created an amazing affiliate program to work with influencers. Click here to learn more!
How are Tenth and Pine reviews?
Tenth and Pine received positive feedback from their customers.
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