After 3 months from the date of purchase you have not downloaded your desired items, you'll get your money back! . You will be required to provide the receipt of the purchase in order to get a refund.  3 months is a reasonable time but it still depends on where you are located, so you might have a longer period to receive a refund if you have purchased for personal use and haven't downloaded the item.

Please contact hello@slideforest.com  if you need assistance.